Contact details

Company / Name *

Address

Town

Postcode

Telephone

Email *

User info (name / address / tel / email / password, if relevant)

Device details

Item

Serial number

Computer type

All partitions & size

Operating system

Encryption

Yes No

Destination media

DVD (2 free, extra $50 each) Customer providing hard drive

Other

Computer password *

We need the password or PIN you use to log in to the computer so we can run our hardware tests. It is stored encrypted, only our technicians can see it, it is never sent by email, and it is deleted once your job is finished.

My computer has no password

What happened

Circumstances of failure

What recovery attempts have been made?

List wanted files/folders and describe what kind of data

Service level

Express (about 1–3 days*) Standard (about 4–7 business days*)

* For estimation only — actual turnaround may take longer.

Rates:

Standard (logical) data recovery: $79 minimum, plus $10 per GB recovered.
Physical / cleanroom data recovery (PC-3000 diagnostics, mechanical/electronic repair, donor parts as needed): starting at $600, plus $10 per GB recovered.
A cancellation fee equal to the minimum charge for your service level applies for withdrawal (or the full amount if the job is already complete).
That minimum charge applies even if the data is unrecoverable.
If you'd like your original drive shipped back, please include $25 for shipping.

Initial fees must be paid in advance and are non-refundable. Any data recovered must be paid for.

How did you hear about us?

Data Recovery Service Form